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Shipping Policy

Last Updated: August 10th 2024

Welcome to Omkara Retail LLC! We aim to provide you with a seamless shopping experience, and that includes getting your purchases to you quickly and efficiently. Please review our shipping policy below to understand how we handle your orders.

1. Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Changes: Once an order has been placed, changes or cancellations may not be possible. Please contact us immediately if you need to make any adjustments, and we will do our best to assist.

2. Shipping Rates & Delivery Times

• Domestic Shipping:

  • Standard Shipping: 3-7 business days.
  • Expedited Shipping: 1-3 business days.
  • Free Shipping: Available on orders from all over USA

• International Shipping:

  • Standard International Shipping: 7-14 business days
  • Expedited International Shipping: 3-7 business days

Please note that delivery times are estimates and do not account for delays caused by customs, weather, or other unforeseen circumstances.

3. Shipping Restrictions

• We currently ship to USA, Europe, Canada UK & United Arab Emirates, Bahrain, Qatar, India. If your location is not listed, please contact us for special arrangements.
• Certain products may have shipping restrictions due to size, weight, or regulations in your country.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our courier’s website. Please allow up to 48 hours for the tracking information to update.

5. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at support@omkararetail.com within 7 days of the expected delivery date. We will work with the carrier to locate your package or send a replacement if necessary.
• Damaged Packages: If your order arrives damaged, please email us immediately at support@omkararetail.com with photos of the damaged items and packaging. We will arrange for a replacement or refund.

6. Customs, Duties, and Taxes

• International Orders: Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Omkara Retail LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

7. Address Errors

Please ensure that your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrect or outdated addresses.

8. Shipping Delays

While we strive to ensure your order arrives on time, please note that delays can occur due to unforeseen circumstances such as severe weather, natural disasters, or carrier delays. We will keep you informed of any delays.

9. Contact Us

If you have any questions or concerns regarding your order, please contact us at:

Omkara Retail LLC